Measure lying flat, please leave extra room for clothing. There may be slight differences in measurements.
Sizes vary per product. For an accurate fit, please order based on your body measurements.
Manufacturers use their own sizing guide and size their garments according to their own charts. Please double check your measurements and order according to the size chart included for each item. This will help to avoid disappointment and the hassle of an exchange.
If you have any questions please email us at email@example.com or connect with us through live chat or contact form.
Using a measuring tape, measure your body (not over clothing) and refer to chart to determine the best size. If you fall between sizes, we recommend ordering the larger size.
Do you have a general size chart?
You can find the size chart for each item in the description or as an additional picture in the item listing. It's best to know your measurements to ensure a proper fit. If you have any questions in regards to sizing, please feel free to contact us through the online chat or through email: firstname.lastname@example.org
Do you ship Internationally?
Yes, we do! If an item can not be shipped your location, you will be notified at check out.
How much is shipping?
We offer free shipping on domestic and international orders.
Can I cancel my order?
Yes. You can cancel your order within 24 hours of placing your order, as long as it has not shipped. Please respond to the order confirmation you received and we will assist you.
I entered the wrong shipping address? What can I do?
If the address you have given is incorrect, please respond to your order confirmation email and let us know the correct address. Please let us know within 24 hours of placing your order. If 24 hours have passed, a refund will not be provided.
How long will delivery take?
A tracking number will be provided once your order has been processed. In general, please allow 2-3 weeks for delivery.
However, due to the current COVID-19 pandemic, shipping times may take longer. If your order has not arrived within 30 days, please contact us at email@example.com . For additional information, please refer to our shipping policy.
I am not in love with my purchase, can I return it or exchange it?
We will gladly accept exchanges or store credit, within 14 days of delivery. If you are located in the Calgary city limits and wish to return an item, simply click here to summon a driver to come to your location to pick up your return.
For all other areas and for detailed information, please refer to our returns policy.
What is Route insurance?
Route allows you to visually track your packages, anytime, anywhere. Add Route+ at checkout and unlock full package protection and seamless 1-click claims filing. For more information please visit their website by clicking here.